Cancellation policy

CANCELLATION POLICY

1. Scope Some items in our store may be offered as a pre-order option. Subscription offerings are planned and may be introduced in the future. This Cancellation Policy (the “Policy”) explains how to purchase, change, or cancel these offerings. It applies in addition to our Terms of Service, Refund Policy, and Warranty Policy.

2. Subscriptions (to be introduced in the future)

Subscription plans are not yet available. We may introduce recurring delivery or subscription options at a later date. If Subscriptions are introduced the following terms shall apply:

• Recurring deliveries: If you purchase a subscription, you will receive repeat deliveries based on the cadence you select. 
• Billing: Your payment method will be stored securely and charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew. You may cancel auto-renewal at any time before the next billing date. 
• Management: Use the links in your order confirmation emails to manage or cancel your subscription at any time. 
• Returns: See our Refund Policy for return and refund terms. 

 

3. Pre‑Orders (Shopify checkout only)

• Availability: Pre-orders are currently available only via our Shopify checkout. 
• What a pre‑order is: You are purchasing a product that is not yet in stock or is in production. Product specifications and packaging may be refined prior to shipment. 
• Estimated delivery window: We may provide an estimated shipping or delivery window at checkout and/or in follow-up emails. These dates are estimates only and are subject to change due to manufacturing, logistics, regulatory, or other factors outside our control. We do not guarantee delivery by any specific date.
• Payment timing: For pre-orders, you authorize us to charge your selected payment method for the full price (or a deposit, if offered) any time prior to shipment. If we take only an authorization or deposit at checkout, you agree that we may capture the authorization or charge the remaining balance to your stored payment method before shipment without additional action by you. Your order will not ship until full payment is received. 
• Price changes: The pre-order price shown at checkout will apply to your order. Taxes, shipping, duties, and fees may change and will be assessed as applicable when your order is processed for shipment.
• Cancellations and changes:

- You may cancel a pre-order any time before we send a shipping confirmation. To request a cancellation, please contact our support team at hello@wowcube.com with your order details. Refunds for canceled pre-orders will be processed to your original payment method within 5-7 business days of approval. Please note that your bank or payment provider may require additional time to post the refund to your account. If permitted by applicable law, we may deduct non-refundable payment processing fees charged by your payment provider.

- Once your pre-order has shipped, it is subject to our standard return policy. See the "Returns After Delivery" section below for details.

- Address changes must be requested before shipment; we are not responsible for delays or losses caused by late address changes.

• Combined orders: Orders containing both in-stock and pre-order items may ship separately at our discretion.
• Communications: We will provide reasonable updates about pre-order status via email. Failure to read update emails will not extend cancellation windows.

 

4. Try‑Before‑You‑Buy (if and where available)

• Authorization: We will pre-authorize your payment method before fulfilling the order. 
• Evaluation period: You have a specified period disclosed at checkout to decide whether to keep the item. 
• Charges and returns: If you do not return the item within the evaluation period per the return instructions, we will charge your payment method for the full amount. Returned items must meet the condition requirements in our Refund Policy. 

 

5. Fraud and Abuse We may reject, limit, or cancel any order or enrollment if we suspect fraud, abuse, or violation of this Policy or the Terms of Service.