Refund policy

 

1. Returns After Delivery

  • You have 30 days from the date you receive your item to request a return. Items must be in the same condition you received them: unused, with all original packaging, accessories, and documentation. Proof of purchase is required. 
  • To start a return, contact hello@wowcube.com for an RMA and pre-paid label (if offered). Items returned without an RMA will be refused. 

 

2. Condition and Restocking

  • Returned items must include all accessories and original packaging and must not show signs of misuse or abnormal wear. We may assess a reasonable restocking fee or deduct missing/damaged components from your refund, except where prohibited by law.

 

3. Refund Method and Timing

  • After inspection, approved refunds are issued to the original payment method within 5-7 business days. Your bank or card issuer may take additional time. If more than 7 business days pass after our approval, contact hello@wowcube.com.

 

4. Exchanges

  • For fastest service, return your item per this policy and place a new order once your return is accepted. 

 

5. Pre‑Orders

  • You may cancel your pre-order at any time before we send a shipping confirmation. To request a cancellation, please contact our support team at hello@wowcube.com with your order details. Refunds for canceled pre-orders will be processed to your original payment method within 5-7 business days of approval. Please note that your bank or payment provider may require additional time to post the refund to your account. Where allowed by law, we may deduct non-refundable payment processing fees charged by your payment provider.
  • Once your pre-order has shipped, it is subject to our standard return policy. See the "Returns After Delivery" section below for details.

 

6. International Orders (excluding USA)

  • Duties, taxes, brokerage, and other import fees are your responsibility and are non-refundable by us. If you refuse delivery or fail to pay import charges and the item returns to us, we may refund the product price less: (i) outbound and return shipping; (ii) any assessed customs/carrier fees; and (iii) non-refundable payment processing fees, where permitted by law.

 

7. Damages and Issues

  • Inspect your order upon delivery and contact us immediately at hello@wowcube.com if an item is defective, damaged, or incorrect so we can evaluate and make it right. 

 

8. Non‑Returnable Items

  • Gift cards and downloadable software are non-returnable. For safety and hygiene, certain items (e.g., hazardous materials, flammable liquids/gases, and other items identified at checkout) cannot be returned. This does not affect your legal right to a refund or replacement for defective products.

 

9. EU/UK Consumers

  • If shipped into the EU/UK, you have a 14‑day cooling-off period from delivery to cancel for any reason. You must return items in saleable condition with all packaging and accessories. We will refund the product price and standard delivery costs in accordance with applicable law. You are responsible for return shipping, unless the product is defective or misdescribed. 

 

10. Return Shipping Costs

  • Unless the product is defective or we made an error, we may deduct return shipping from the refund or ask you to pay for return shipping, as permitted by law.

 

11. Software and Digital Content

  • Software licenses, in-app purchases, and digital content are non-refundable once delivered, except where required by law.

 

12. Title and Risk on Returns

  • You are responsible for the item until it is delivered to us or our designated returns processor. Use trackable shipping and retain proof of shipment.

 

13. SHIPPING AND DUTIES NOTICE

  • Orders ship to the address provided at checkout. Estimated shipping and delivery dates are not guaranteed and may change.
  • For shipments outside the USA: You are the importer of record and must pay any applicable import duties, taxes (including VAT/GST), brokerage, clearance, and carrier fees. These costs are not included in our prices or shipping fees and cannot be predicted by us. Non-payment may cause delays, return, or disposal of your package, for which we are not responsible.

 

14. LIMITED WARRANTY SUMMARY

  • We provide a one (1) year limited hardware warranty from the date of delivery against defects in materials and workmanship under normal use. The warranty excludes consumables, cosmetic damage, normal wear and tear, misuse, accidents, unauthorized modifications/repairs, software and third-party apps, and damage from non-recommended accessories or power sources. Remedies are, at our option, repair, replacement, or refund of the purchase price. To initiate a claim, contact hello@wowcube.com with proof of purchase and a description of the issue.
  • This Limited Warranty gives you specific legal rights; you may have other rights that vary by jurisdiction.